Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

*free shipping for orders over $75.

In-store pickup & Local Delivery

Please contact us at erika@rustycowgirls.com to negotiate terms for any non-shipped items

International Shipping

We currently do not ship outside the USA unless prior arrangements are made. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at erika@rustycowgirls.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please refer to shipping carrier's policies.

Refunds, returns, and exchanges

 In the event that your order arrives damaged in any way, please email us as soon as possible at erika@rustycowgirls.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.  Customer is responsible to pay for all return shipping.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any further questions, please don't hesitate to contact us at erika@rustycowgirls.com.